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UBS is a global firm providing financial services to private, corporate and institutional clients. We are present in all major financial centers and have offices in over 50 countries. In South Africa, we are a Financial Services Provider offering corporate finance, equities sales and trading and equities research services. (UBS South Africa (Pty) Ltd and UBS AG are authorized financial services providers registered with the Financial Services Board. UBS South Africa (Pty) Ltd and UBS AG are not licensed to provide banking services in South Africa.)
We want to create superior value for our clients, shareholders and employees. And we want to stand out as a winner in our industry: for our expertise, advice and execution, our contribution to society, our work environment, and our business success.
Clients are requested, wherever possible, to submit all complaints in writing to assist UBS AG / UBS Switzerland AG with resolving the complaint satisfactorily and to ensure proper record keeping in line with the requirements of the South African FAIS Act. All information and supporting documentation relevant to the complaint should be included with the complaint. Any client complaint should be submitted via your Relationship Manager/Client Advisor. Should the client wish to pursue their complaint further in South Africa, then a complaint to the FAIS Ombudsman can be submitted (within the space of six months). The contact details of the South African Ombudsman can be found following the website link on the right. E-mail address is as follows: info@faisombud.co.za
