PIN forgotten / entered three times incorrectly / change
I forgot my PIN for my credit card/prepaid card or I’ve entered it three times incorrectly. How can I change my PIN or order a new one?
Tipp: while you wait for your new PIN, you can continue to make convenient mobile and contactless payments with your smartphone or smartwatch (except Swatch Pay).
Changing / ordering new PIN
Changing / ordering new PIN
On your smartphone
1. Log in to the Mobile Banking App.
2. Tap Cards.
3. Select the card you want to order the new PIN for.
4. Tap the three points on the upper right.
5. Tap Order PIN.
6. Follow the instructions.
You will receive a new PIN by mail within a few days.
On your computer
Ordering a new PIN in E-Banking
Ordering a new PIN in E-Banking
- Log on to E-Banking.
- Navigate to “Accounts & Cards > Settings for cards > Order PIN”
- Select the card for which you wish to order a PIN and confirm your selection.
- You will receive a new PIN by mail within a few days.
Change PIN
You can change your PIN at any ATM in Switzerland. Simply insert your card, select “Change PIN” and follow the instructions on the screen.
The machine will reject overly simple PINs such as 1234 or 5555 for security reasons. It is not possible to change your PIN from outside Switzerland. For security reasons, do not use any personal data such as your date of birth, telephone number or car registration number when creating a PIN.
