How can we help?

Assessments or pre-recorded video interview help page

Select the most relevant topic from the drop down. 

We’ll respond as soon as we can. Don’t submit more than one request as this will impact the time it takes us to get back to you.

Remember that we don’t allow retakes of the online assessments or pre-recorded video interviews – this is to ensure the application process is fair and equal for all candidates. If you have a technical issue or were impacted by circumstances beyond your control, please send us details of what happened before the deadline.

In the text box you may provide further information if required - you have up to 250 characters. Don’t enter any personal or sensitive data, such as your name and contact details, data concerning health, political opinions, religious or philosophical beliefs, trade-union membership, racial or ethnic origin, sexual orientation, genetic and biometric data, or personal data revealing criminal offences and/or convictions.

  • Assessments – I completed the assessments but I received the reminder/withdrawal email(s)
  • Assessments – I need the assessments unlocked
  • Assessments – I need a new link because I was unable to complete the assessments before the deadline due to adverse circumstances
  • Assessments – I have a technical issue
  • Assessments – I need to change the language of the Culture Match assessment
  • Assessments – I need to change the language of the cognitive / Aon assessment
  • Feedback – I would like feedback after my assessment center / interview
  • HackerRank – I did not receive an invitation, but I received the reminder/withdrawal email(s)
  • Video interview (pre-recorded) – I did not receive an invitation, but I received the reminder/withdrawal email(s)
  • Video interview (pre-recorded) – I need a new link because I was unable to complete before the deadline due to adverse circumstances
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