Answers to the most frequently asked questions.
Access App
For your protection, you need to activate the Access app with the the Access Card and card reader before using it for the first time.
This is how it’s done:
- Install the latest version of the "UBS Access" app on your smartphone or tablet and then start it
- Enter your e-banking agreement number
- Note the last 5 digits of the number of your Access Card (can be found on the front page in the lower left-hand corner)
- Activate your Access Card and card reader with the associated PIN
- Enter the 6 digit number that is displayed, followed by the last 5 digits you just noted down from your Access Card, in the card reader (11 digits in total)
- Transfer the generated security code to the Access app
- Give your smartphone a name
- Specify a PIN for the Access app
- Repeat the PIN
- The Access app is now activated and can be used immediately
This is how it’s done:
- Start the Access app
- Select "Settings > Manage PIN > Change"
- Select the respective contract, if you have activated the Access app for more than one contract
- Enter the current PIN
- Enter a new PIN
- Enter the new PIN again
- Tap on "Save"
If you no longer know the PIN for the Access app, click on "Settings > Manage PIN > Contract number (select contract) > Reset”. The Access app will be deactivated.
You can then reactivate the app and set a new PIN.
You can use the AccessApp in a maximum of five devices with the same Digital Banking contract.
The activation process must be carried out for each device.
Deactivate the Access app on your old device under "Settings > Manage access authorizations > Contract number (select contract) > Remove access authorization"
Now activate the Access app on the new smartphone or tablet.
In the event of loss, theft or suspicion of misuse, for security reasons you should immediately block your activated device for use of the Access app; in order to do so please contact UBS on +377 93 15 62 00.
If your smartphone reappears, our Digital Banking hotline can easily lift the block. You will not need to register again.
No, you will still need your Access Card and the card reader. For example, any necessary reactivation of the Access app also requires confirmation of the registration key by means of your Access Card and card reader.
Yes, the Access app can of course also be used abroad – provided that you have a WiFi network connection and/or mobile data with roaming. Please note that for a mobile data connection with roaming, costs will be incurred from your mobile phone provider accordingly.
Access Card and reader
Enter the initial Access Card PIN you have recevived by psot. Enter the PIN and press “confirm” (green tick)
Select your own PIN and press “confirm” (green tick). Your PIN must be between 6 and 12 characters and must include only numbers.
Re-enter your PIN and press “confirm” (green tick) to complete the setup process. Please safeguard and remember your new PIN as you will need it every time you use the Access Card.
In the Digital Banking login screen, enter your Digital Banking Contract ID number and press login.
Turn on the Access Card with your card PIN.
Type in the code provided in the login screen into the card reader; the Access Card generates a new code that you need to input back in the login screen. Login is completed!
You can change his PIN at any time; once you have correctly insterted the current PIN and the Access Card is active on the reader, by pressing "Menu"
If you have forgotten your PIN or inputted it wrongly five times you can not reset it. Please contact our support services to receive a new Access Card.
Our support services will be glad to provide you a new Access Card and / or card reader free of charge.
You will receive two post deliveries, one within 1 day containing the Access Card and another, 2 days later, containing the PIN and card reader (delivery time depending on destination)
Digital banking navigation
By clickling on the top right button with your default image, you will be directed to your profile settings. Under the "personal information" section you can select the desired language (Enligsh or French) as well as edit or remove your profile picture. Under the "Communication" section you can adjust your notification preferences in regard to documents and messages.
In addition, you may customize your default portfolio that is shown in the Homepage by clicking on the Homepage “Summary” sectiont. This selection will be saved for your next connection.
Please see below an overview of the most important navigational aspects:
Your Accounts can be found in the menu "Accounts / Overview” by clicking on a specific portfolio.
Your latest Accounts Cash movements can be found in the menu “Accounts / Activity”
Your latest transactions (securities - buy, sell, dividend, …) can be found in the menu “Investments Transactions”
Your Contracts can be found in the menu "Holdings / Liquidity" as well as in the menu "Accounts / Liabilities"
The following documents are available for viewing and/or downloading on your Digital Banking:
- Correspondence
- Client statements
- Account statements
- Operation confirmations
- Corporate actions
For an ad-hoc statement request of to request a change of the statements frequency, please contact your Advisor.
To contact your advisor by secure message you have the following options:
- In the Homepage left menu, select an Advisor from your list whom you want reach out to
- In the Secure message tab, create a new message, or reply to an existing message.
When creating a new message, you can add attachments in any standard format to it (jpeg, PDF, …)
If you want to address your message to an Advisor or UBS employee that is not part of your addressess agenda please contact your Advisor.
We are here to help you
We are here to help you
Available from Monday – Friday 8.30 – 17.30h
