Global regulatory information

  1. Complaints handling
  2. Best execution
  3. FIDLEG
  4. MiFID II
  5. EU Sustainable Finance Disclosure Regulation
  6. Financial Product Disclosure
Credit Suisse Regulatory Information

Complaints handling

UBS Asset Management takes complaints seriously. Upon receipt of a complaint, we ensure that it is properly investigated and treated fairly. Primarily, we ask you to raise your complaint directly with your UBS contact, Client Relationship Manager or Client Advisor.

An acknowledgement will be sent to you promptly upon receipt of your complaint and you will be kept up to date with the progress of your query.

Alternatively, you may raise a complaint using the relevant region or country email link below:

Americas

Americas

APAC

EMEA

Best execution

MiFID II

Minor non-monetary benefits

Below we provide information about minor non-monetary benefits received from third parties by UBS Asset Management EEA legal entities and UBS AG (Switzerland) in relation to investment and ancillary services.

Third parties in this context includes, among others, external product providers as well as external financial intermediaries. These minor non-monetary benefits generally enhance the service quality for the client and do not impair UBS Asset Management's duty to act in the best interest of the client.In general, the categories of minor non-monetary benefits which UBS AM EEA legal entities and UBS AG can receive include, without limitation:

Categories of Minor Non-Monetary Benefits

Generic documentation:

  • Instrument or financial service documentation e.g. asset class updates, fund presentations
  • Third-party investment research or market updates with little or no opinion
  • Commentary summarizing public news stories or public statements from corporate issuers

Events:

  • Tickets for conferences, seminars, training etc. provided and/or received for free (in line with Gifts & Business Entertainment thresholds)

Hospitality of a reasonable de minimis value:

  • Food & drink provided during business meetings (in line with Gifts & Business Entertainment thresholds)
  • Small gifts provided during business meetings e.g. pens, chocolates etc. (in line with Gifts & Business Entertainment thresholds)

Other minor non-monetary benefits:

  • Research trial periods with 3 month limit
  • Free trials for software / hardware with 3 month limit 

Non-minor non-monetary benefits

UBS Asset Management will no longer accept or provide any non-minor non-monetary benefits.

FIDLEG

UBS Asset Management Switzerland AG and its supervisory authority

UBS Asset Management Switzerland AG is a wholly owned subsidiary of UBS Group AG and is supervised by the Swiss Financial Market Supervisory Authority (FINMA).

Contact FINMA
Swiss Financial Market Supervisory Authority FINMA
Laupenstrasse 27
3003 Bern
Phone: +41 (0)31 327 91 00
Finma contact: https://finma.ch/en/contact/

Ombudsman's office

Ensuring the satisfaction of our clients is our priority. Should we fail to fully meet your expectations, please contact us, so that we can find a way to resolve the issue together. If we are still unable to resolve the issue, you can contact the OFD, a neutral and inexpensive or free information and mediation office. As a general rule, the ombudsman only intervenes after UBS Asset Management received and responded to a written client complaint.

Verein Ombudsstelle
Finanzdienstleister (OFD)
Bleicherweg 10
CH-8002 Zürich

Phone +41 (0)44 562 05 25
E-Mail: ombudsmann@ofdl.ch

Website: www.ofdl.ch

Risk Brochure EN / DE / FR / IT

FIDLEG Info Sheet:EN(PDF, 92 KB) / DE(PDF, 95 KB) / FR(PDF, 91 KB) / IT(PDF, 93 KB)

Client Classification Change form (Opt-in / Opt-out):EN(PDF, 271 KB) / DE(PDF, 352 KB) / FR(PDF, 228 KB) / IT(PDF, 221 KB)

Clients serviced by UBS Asset Management

Please note that UBS Asset Management does not render financial services to retail clients. If you wish to change your existing status to retail, then please contact your client relationship manager as we will either need to terminate your contract, or would be happy to assist you with transferring to an alternative provider of your choice including, but not limited to, UBS Wealth Management.

Relevant for

UBS AG
Bahnhofstrasse 45, CH-8001 Zürich 
Aeschenvorstadt 1, CH-4002 Basel

UBS Asset Management Switzerland AG
Europaallee 21, CH-8004 Zürich

EU Sustainable Finance Disclosure Regulation

The sustainability-related disclosures in the financial services sector (EU 2019/2088) requires UBS Asset Management to make certain disclosures on our policies and procedures as well as on the financial products that we offer. Here you can find an overview of these disclosures.

Sustainability risk policy & principle adverse impacts

Below we provide information on how we integrate sustainability risks into the investment process and how we consider principle adverse impacts including due diligence policies, engagement policies & adherence to responsible business codes:

Sustainable investment policypdf, 1 MB

Remuneration policy

Our policy on the integration of sustainability risks into our remuneration process is at UBS Group level, you can find this policy below:

Our remuneration policypdf, 170 KB

For details on which specific UBS AM entities are subject to SFDR, the extent to which and how they have adopted such policies and procedures please click here.

Financial product disclosure

According to the requirements under the Art. 10 SFDR, the financial market participants are required to disclose the information on website for products (including mandates) in scope of Art.8 and Art. 9. Due to the nature of our discretionary mandate offering, which is based on providing tailor-made solutions to our clients, specific information can be found in the Investment Management or Advisory agreement.

However, for further information related to information on the description of the environmental or social characteristics, methodologies used to assess, measure and monitor the environmental or social characteristics or the impact of the sustainable investments selected for the financial product, please refer to the UBS AM Sustainable Investment Policy, and for ESG information on fund level please visit: