I found a transaction I do not recognize

If you’ve found an unknown transaction in your UBS TWINT, you can submit a complaint.

We will then investigate the transaction and try to help you find a resolution. To avoid delay, please do not report the same case more than once.

We will review your case and contact you.

Important: You can lock your TWINT account by calling TWINT support at 0848 000 376 (max. CHF 0.08/min.)

  • United States (+1)
  • Antigua & Barbuda (+1)
  • Anguilla (+1)
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  • Japan (+81)
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  • World (+800)
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  • Qatar (+974)
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  • World (+979)
  • Tajikistan (+992)
  • Turkmenistan (+993)
  • Azerbaijan (+994)
  • Georgia (+995)
  • Kyrgyzstan (+996)
  • Uzbekistan (+998)
  • Falkland Islands (+500)
  • Belize (+501)
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  • El Salvador (+503)
  • Honduras (+504)
  • Nicaragua (+505)
  • Costa Rica (+506)
  • Panama (+507)
  • St. Pierre & Miquelon (+508)
  • Haiti (+509)

TWINT mobile number without spaces (e.g., 0790001122)

Transaction 1

Transaction must be min. seven days old

Time in HH:MM (e.g., 17:25)

Amounts in CHF (e.g., 34.90)

Max. 255 characters and no special symbols

Transaction 2

Transaction must be min. seven days old

Time in HH:MM (e.g., 17:25)

Amounts in CHF (e.g., 34.90)

Max. 255 characters and no special symbols

Transaction 3

Transaction must be min. seven days old

Time in HH:MM (e.g., 17:25)

Amounts in CHF (e.g., 34.90)

Max. 255 characters and no special symbols

We will review your case and contact you. In order to process your case without delay, please do not report the same case to us more than once.

Confirmation