E-Trading
Answers to frequently asked questions about E-Trading.
Products scope
You can place orders on a wide range of asset classes and securities, such as Equities, Exchange-Traded Funds (ETFs), Bonds, Funds and exchange traded structured products such as Warrants. To find out more about trading in specific instruments, please contact your client advisor.
All the major global markets that are available to you via your client advisor are also available on E-Trading.
E-Trading tool
You need a custody account to trade in securities. Please contact your client advisor to open a custody account. Once you have a custody account you can buy and sell securities directly via E-Banking or Mobile Banking under the menu item “Markets & Trading”
Unable to place a buy order
If you can access Securities Trading but are unable to complete a buy order, please check for any errors or read the on-screen notification message.
Some common reasons why a buy order may be declined:
- There’s insufficient cash or credit available to fund the purchase.
- When you place a buy order, an indicative market price is used to determine the net settlement amount, inclusive of fees. If you have insufficient cash or credit balance in the chosen account at the point of order placement to fund the transaction, the order will not be executed.
- Please note that pending orders are reducing the cash and credit available and that cash held in short-term cash investments is not available for order placements.
- The instrument is blocked due to a risk, regulatory, market or exchange rule.
- For more information, please contact your client advisor.
- The instrument is not available on UBS Digital Banking.
- Not all asset classes, investment types and instruments are available on the platform. If you wish to place an order on an instrument that is not available on the Securities Trading application, please contact your client advisor.
- There is a technical platform issue.
- Please call the Digital Banking hotline for assistance.
Unable to place a sell order
If you can access Securities Trading but are unable to complete a sell order, please check for any errors or read the on-screen notification message.
Some common reasons why a sell order may be declined:
- There’s an insufficient quantity of the selected stock to execute the sale and short selling is not permitted.
- Some or all of the selected position is blocked for collateral or other commitments.
Depending on the exchange place and instrument you select, you will have one or more order types to choose from:
- Market Order: A market order is a request to buy or sell a security at the best-available price in the current market. It guarantees an execution but not the exact price. Also called an order without limit.
- Limit Order: A limit order allows an order to be matched at a specified price. For equities, the limit is always given as a price per share, while for bonds it is a percentage of the face value. The limit sets the maximum price for a buy order and the minimum price for a sell order, meaning the prices at which each order should be executed. We recommend that you always specify a limit.
- Stop-limit buy/sell order:
For a stop-limit buy order, the trigger limit (“stop-limit“) and the limit must be above the current market price. The trigger limit determines when the order will be activated for the relevant trading system. When the current market price reaches or exceeds the trigger limit, the order is entered into the trading system and treated as a limited order. The limit is the highest price at which the order is to be executed and must be greater than or equal to the trigger limit.
For a stop-limit sell order, the trigger limit (“stop-limit“) and the limit must be below the current market price. The trigger limit determines when the order will be activated for the relevant trading system. When the current market price reaches or falls below the trigger limit, the order is entered into the trading system and treated as a limited order. The limit is the lowest price at which the order is to be executed and must be less than or equal to the trigger limit. - On-stop order (buy) / stop-loss order (sell): An on-stop/stop-loss order is an order to buy or sell a security when it reaches a certain price. This order guarantees a pre-determined price but not an execution. For an on-stop order the trigger limit must be higher than the current price, and for a stop-loss order it must be lower. When the current market price reaches the trigger, the order is submitted to the trading system without a limit (“at best“). When there is a sudden, sharp spike in the market price, we recommend opting for the stop-limit order instead of the on-stop / stop-loss order.
Instrument name, ISIN, RIC, Valor, and Symbol.
Search results are grouped by asset class for easier identification. If there are many similar instruments in the same asset class, please check the ISIN to ensure that you’ve selected the required instrument.
Before accepting a buy order we will verify it in a number of ways. These include:
- Checking that you have sufficient cash or credit to allow the order to be placed
- Checking that the product is suitable and in line with your risk profile and product knowledge
- Checking that the order meets cross-border and regulatory rules
If we find an issue during these checks we will either:
- Highlight the issue and allow the order to be placed, or
- Prevent the order from being placed and ask you to contact your client advisor
No, in most cases delayed quotes are displayed. The delay might change form market to market or from product to product. A timestamp is provided to indicate the lag, typically 15-20 minutes.
Post-trade queries
You can check the real-time status of all orders entered by yourself or your client advisor on the order overview page. Simply click ‘Markets & Trading’ on the top navigation bar to go to the page. If you attempt to place or cancel an order when the market is closed, the status of the order will remain as ‘Pending/Cancellation pending’ until the market opens and the order is executed. You can check which orders are executed by your client advisor by looking for the icon in the ‘Order type’ column.
The time taken to process a transaction and for funds to be credited to your account depends on the settlement cycle of the selected instrument. Most equity transactions have a t+2 settlement cycle, meaning funds will be credited 2 days aer the date of order placement.
However some instruments such as funds may have settlement cycles as long as 30 days. The value (settlement) date of all orders can be seen on the order overview page.
You can customize a number of notification events including: order executed, order partially executed, order expired and order canceled. The available notification delivery channels are email, SMS and in-app push-notification. You may choose to receive notifications over multiple channels.
Pricing and fees
You may contact your client advisor to open an account in the trading currency. Only FX transactions performed by your client advisor can be amended on a discretionary basis.
Alternatively, for most currencies you may use an account in a different denomination and we will perform an Auto FX transaction on your behalf. This foreign exchange conversion will be completed at a rate calculated automatically by the bank, using a standard spread on the market FX rate, and may be less favorable than foreign exchange transactions conducted via your client advisor.
No, only cash and drawn-down credit facilities will be considered for trade settlement. Note funding and credit checks are only done on the selected trading account.
All issue and redemption applications for UBS investment funds on the primary market submitted on the previous day by 4 p.m. are processed on the following bank business day (value date 3 days) at a newly calculated rate (forward pricing) in the fund's currency of account. This involves taking the market closing price of the stocks concerned and using it to calculate the new value of the investment fund. This newly calculated price is called the NAV, or net asset value, and is used for processing all issues and redemptions.
Exceptions Cut-off times:
- UBS Index-Fund 100 Switzerland: 1.30 pm
- UBS (Lux) Structured Sicav - Multi Manager Guaranteed 2013 (EUR): 12 p.m.
- UBS (CH) Vitainvest: 2 p.m.
- UBS (Lux) Structured Sicav - Rogers Int. Commodity Index® and UBS (Lux) Structured Sicav - Optimisation CHF A/B, EUR A/B: 3 p.m.
Exceptions Value date:
- UBS (Lux) Money Market Sicav EUR and USD: 2 days
- UBS (Lux Money Market Invest EUR A/B: 2 days
- UBS (CH) Investment Fund - Sovereign Money Market EUR/USD K-1: 2 days
- UBS (Lux) Equity Fund - Malaysia: 7 days
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