Maintaining our critical tech

Could you give us a bit of background on your career so far?

I started off as a Microsoft Office trainer for corporate clients. This role cemented my passion in knowledge sharing and helping others to embrace technologies.

After leaving the trainer role behind, I moved on to support and service-oriented technology roles with a handful of international banks. Within these firms, I took on a variety of responsibilities such as desktop support analyst, access control administrator, business continuity management planner, change coordinator, and others.

I’m currently working as an onboarding specialist in our Technology Operations Center, supporting the wealth management business.

Can you tell us what a typical day, as a service and delivery analyst includes?

A service and delivery analyst plays a critical role in the business. On a typical day, we perform things like; connectivity checks and reviews of the telemetry data to detect abnormalities, and we investigate any abnormality that has been detected during our review.

When we encounter an incident (such as slow performance or a degradation in services) we work to recover the services as quickly as possible, limiting business impact. Another activity that is performed during our day is onboarding solutions to the production environment. This process is particularly controlled and structured in order to mitigate any disruption to the end users.       

As a service and delivery analyst, you’re in regular communication with partners in the different business and technology teams. It’s crucial to understand their requirements and address their concerns to improve the services they use on a daily basis.

Our core goal is maintaining the availability and stability of our technology platforms.

What excites you the most about what you do?

Enabling the business. We help our technology partners innovate and implement new technologies to empower the entire business.

How would you describe your team?

We’re motivated about what we do and we complement each other’s strengths and weakness. Like a family, we debate, discuss and challenge each other, but in a totally positive way.

What is the general atmosphere in the office like?

Most of the time we're very focused and are working hard, but we also take casual get together breaks over coffee or lunch, discussing ideas and sharing experiences.

Do you think you’ve made real friends while working here?

Yes! Some of my closest friends are colleagues.

Do you feel like you can approach your colleagues with any problems you have?

Of course, we have a strong people culture here at UBS, so I feel there are no barriers between us.

What aspect of the tech future are you most excited about and why?

The things I’m most looking forward to are the Internet of Things (IoT) coupled with data science. So, leveraging technology to connect people, places, cultures and environments.

Do your friends and family understand what you do?

Those who work in the same field do. However if they’re not, it can take some effort to explain!

A common joke among us technologists is that family members always look to us to repair anything to do with electronics.

What was your first job growing up?

I was a part-time librarian at a children’s library and the resident show-and-tell master during storytelling time.

If you could instantly acquire one talent, what would it be?

Being in multiple places at the same time, but I’d settle for Hermione’s time-tuner charm (from Harry Potter). Now, back to reality, I would love to be able to read and write in multiple languages, with ease.