Credit Suisse Wealth Management in the UK

You can also put your complaint in writing by email, you can send your complaint email to the email address below for the attention of the Complaints Team:

gg-privatebanking-uk@ubs.comEmail us

If you prefer to put your complaint in writing, you can send a letter to the address below for the attention of your Relationship Manager:

Credit Suisse (UK) Limited
part of UBS Group
5 Broadgate
London
EC2M 2QS
United Kingdom

When you contact us with a complaint, we will do our best to resolve the issue as quickly as possible. Where your complaint can be resolved quickly, we will conduct an investigation and send you a summary resolution document to confirm how the complaint has been reviewed and closed.

If your complaint is complex in nature an extensive investigation may be required. If this is the case, we will confirm that the complaint has been received, who your main point of contact is and begin our investigation. Throughout the investigatory process, we will keep you up-to-date with our progress.

After 8 weeks, if your complaint is not yet finalised, we will confirm the progress and explain why we may require further time to investigate. At this point we will also give you the details of the Financial Ombudsman Service - an independent public body whose job is to resolve individual disputes between consumers and businesses fairly, reasonably, quickly and informally. For further information please visit http://www.financial-ombudsman.org.ukVisit Financial Ombudsman Service.