ID Navigator Powered by NortonLifeLock

Terms and conditions

ID Navigator Powered by NortonLifeLock provides you with the tools to help keep you informed of potential threats to your identity, so you can act quickly should the unexpected happen. No one can prevent all identity theft, so staying informed and knowing what to do when your identity is threatened can provide you with greater peace of mind.

What is this benefit?

  • As a UBS Visa Infinite Business cardholder you have access to ID Navigator Powered by NortonLifeLock which provides tools to help keep you informed of potential threats to your identity.
  • Dark Web Monitoring continuously patrols the dark web and private forums looking for personal information that may belong to you. Should it be found, notifications are sent with suggested steps.
  • Data Breach Notifications sends notifications on large-scale breaches so you can act should a breach affect your personal information.
  • Stolen Wallet Assist If your wallet is stolen you will receive guidance to help you cancel or replace key documents like your credit cards, driver’s licenses, Social Security cards, insurance cards and more.
  • One-Bureau Credit Monitoring Alerts1 helps you stay on-top of your credit to help detect, alerts are sent when key changes are made to your credit file with a major credit bureau.
  • Credit, Bank & Utility Account Freezes provides instructions and links so you can freeze credit, bank and utility files with each consumer reporting company to help protect you against criminals opening unauthorized accounts in your name.
  • Restoration Assist US-based Identity Restoration Specialists are available Monday to Friday 6a.m. – 5p.m. PST with guidance and with next steps to assist you should you become a victim of identity theft or other suspicious activity.
  • US-based Member Services & Support is available Monday to Friday 6 a.m. – 6 p.m. PST; and Saturday 7 a.m. – 1 p.m. PST.
    No one can prevent all identity theft.

1 Two requirements must be met to receive the One-Bureau Credit Monitoring feature:  your identity must be successfully verified with Equifax; and (ii) Equifax must be able to locate your credit file that contains sufficient credit history information. If these requirements are not met you will not receive credit features from Equifax.You will receive Credit Features once the verification process is successfully completed. Any credit monitoring from Equifax will take several days to begin after your successful plan enrollment.

How do I access this benefit?

To enroll in ID Navigator Powered by NortonLifeLock, follow these steps:

  • Visit www.cardbenefitidprotect.com to confirm your eligibility.
  • Once eligibility is confirmed, you will be connected to the NortonLifeLock landing page to register for the benefit.
  • The following information will be required throughout the enrollment process.
  • Name, email address, social security number, date of birth, phone number and address
    • Next you will review your order, accept terms and conditions (authorizing NortonLifeLock to check Equifax credit bureau) and receive confirmation page and confirmation email.
    • Once enrollment is complete, you will be directed to the Member Portal to view and manage the new benefit.

ID Navigator Member Support:

  • https://www.Norton.com/visahelp; or
  • Member Services & Support is available Monday – Friday 6 AM –6 PM PST; and Saturday 7 AM –1PM PST;
    or Member Services & Support via your ID Navigator dashboard which can be accessed via web or the LifeLock Identity mobile app