Yearly tax planning schedule and frequently asked questions

Tax form availability

If I did not receive a Tax Form, but had activity in my account during 2024, why did I not receive one?

• Per IRS Regulations, if an account falls under the $10.00 Income threshold, they will not receive a Consolidated Form 1099.

Tax form mailing waves

If I received my Consolidated Tax Form 1099 on February 15, but am expecting updates due to later issuer reclassifications (e.g., reclassifications made by issuers such as mutual fund and Unit Investment Trust (UIT) companies), when can I expect to receive a corrected Form?

• Typically, if UBS anticipates an account will have issuer-driven reclassifications, we will hold it back from being sent in the February 15 mailing and include it in the February 28 mailing. However, if there are late issuer reclassifications for accounts that previously received a form (e.g., changes between ordinary income or capital gains income, Mortgage-Baced Securities (MBS) income reporting information and any other updates, such as SSN/TIN or cost basis), then you will receive a corrected Consolidated Form 1099 any time from March 10-mid-April (when UBS receives the issuer reclassifications).

Physical tax form mailings

If I did not receive my Tax Form in the mail, how can I go about obtaining and getting a new copy sent to me?

• If you did not receive your Tax Form in the mail and would like to obtain a new copy, please call your Financial Advisor. Additionally, please confirm with your Financial Advisor that you have the correct mailing address on file with UBS.

Closed accounts

If I closed an account with UBS, where can I find my old tax documents?

• Please call your Financial Advisor that was on the account(s) to request all tax documentation.

Corrected Forms 1099

Will I receive a corrected Consolidated Form 1099 after February 28? What kind of corrections would I expect to see on my Form? When will I receive my corrected Form?

• You will receive a corrected Consolidated Form 1099 after February 28 if there are late issuer reclassifications. Typically, if UBS anticipates an account will have issuer-driven reclassifications, we will hold it back from being sent in the February 15th mailing and include it in the February 28 mailing. However, if there are late issuer reclassifications for accounts that previously received a form, then you will receive a corrected Consolidated Form 1099 any time from March 10-mid-April (when UBS receives the issuer reclassifications).
  
  Corrections can include changes between ordinary income or capital gains income, mortgage-back securities (MBS) income reporting information, and/or any other updates, such as SSN/TIN or cost basis adjustments.

Emailing tax forms

Can my Tax Form documents be emailed to me?

• If you are enrolled and have OLS access, you can access your tax documents any time through OLS web and mobile app the system.  If not, please call your designated Financial Advisor to discuss how to get your documents sent to you. You can request to get your Forms via e-Delivery, as well.

Client Name/Address/Phone Number updates

How can I request name, address, and/or phone number updates so they can properly show on my tax documents?

• Please call your designated Financial Advisor as soon as:
  • The name has been updated and established with the Social Security Administration’s (for individuals) office or the Internal Revenue Service (for entities).
  • The new address of residence is established to avoid potential issues with mailing of Forms.
  • The phone number in our system is accurate in case UBS needs to get in contact with you pertaining to your account(s).

Prior year tax forms

How do I obtain copies of my prior year tax forms?

• If you are enrolled in OLS, you can view prior year tax forms at any time. If not, please call your designated Financial Advisor to request prior year tax forms.

Multiple account form availability

Why are my tax documents for all my accounts not available? For example, I received a consolidated Form 1099 for one of my accounts on February 15, but not one for my other account.

• If you received one tax form on February 15 and not one for your other account(s), the reasoning is because UBS expects issuer-driver reclassifications (e.g., MBS reporting information, including information for REMICs and mortgage pools). Further, you will receive this Form(s) during the final original 1099 mailing, which is February 28. Additionally, the other Form you received on February 15 was sent because UBS did not expect issuer-drive reclassifications.

Interested parties

Can interested parties receive tax forms?

• You may request up to four duplicate copies of Consolidated Form(s) 1099 and/or Info Statements to be mailed directly to interested parties, such as tax advisors. If you are enrolled in OLS and your interested party is designated in the system, they will be to able access your tax documents.

K-1 (Limited Partnership Income) reporting

What should I do if I have Alternative Investments (AI) and am expecting a Form K-1? When can I expect to receive my Form K-1?

• If you have AI’s and are expecting a Form K-1, you should visit the AI Hub on OLS, or call your designated Financial Advisor before filing your taxes. Because Forms K-1 are processed and mailed by Limited Partnerships (LPs) directly to clients, UBS Financial Services Inc. cannot control mail dates, which may vary.

Tax document editing

Can I edit my tax documents?

Per IRS Regulations, you cannot edit your tax document. If you download your tax form(s) from OLS or receive it via e-Delivery in PDF format, it will be locked for editing. If you would like a copy of your tax Form(s) in an Excel download for reconciliation purposes, please call your designated Financial Advisor.

Receiving tax documents

How will I receive my tax documents?

• If a client is not enrolled in Online Services, they will receive their tax documents via paper mailing through US Postal Service.
• If a client is enrolled in Online Services, but not in e-Delivery services of tax forms, they will receive the paper mailed tax form and have the option to view the tax form online. 
• If a client is enrolled for e-Delivery of tax forms, they will receive a notice in their OLS Mailbox, and an email alert when the tax form is available online for viewing.

Login Information:

How do I log in to download a copy of my Tax Form(s)? 

• You do not need to request enrollment as all Consolidated Forms 1099 and Forms 1099-R tax data is available to all clients. You need to use your UBS Account number and Document ID (both entered without spaces) located on your individual tax document as credentials to download / import your tax data. Additionally, each Form 1099 needs to be entered separately using the credentials provided. Further information can be found here.

Multiple Accounts:

If I have multiple accounts with UBS, do I need to input my document IDs for each one separately, or can I download them all at once?

• You would have to input your individual, unique Document IDs for each separately in order to download.

Software Issues:

If there are issues with the software, who can I contact to help remedy?

• TaxAct: Please call 1-319-373-3600 and visit the TaxAct site for additional support resources.
• Turbo Tax: Please call 1-800-446-8848 and visit the TTLC site for additional support resources.
• H&R Block: Please call 1-800-472-5625 and visit the H&R Block site for additional support resources.

OLS Navigation:

Where in OLS can I find my tax forms?

• You can find your Tax Forms in OLS by selecting the Accounts menu, and then selecting Tax Forms.

Password/Inactivity Reset:

How do I reset my login for OLS if I have forgotten/misplaced it? What do I do if I am unable to login due to an inactivity lock?

• To reset your login for OLS, you must select “Forgot my username or password” from the login page, and then input the required information. If you have an inactivity lock on your OLS account, please call 888-279-3343.

Downloading and Printing Tax Documents:

How do I download and print my tax forms from OLS?

• To download a single tax form from OLS, select the hyperlinked form name on the right-side of the table on the Tax Forms page. To download all forms in the table merged into one pdf, select the “Download” button in the top-right corner of the table on the Tax Forms page, when the page loads. To download multiple forms merged into one pdf, select the forms you want to combine using the checkboxes in the table. Then select the “Download” button in the top-right corner of the table.
• To print your tax forms, locate the “Downloads” folder on your computer, open the pdf downloaded from OLS, and print your forms. 

Document Merging:

How many forms can be merged on OLS?

• You can merge up 70 forms on OLS.

Accessing Tax Forms via Mobile App:

How do I access my tax forms on Mobile devices?

• To access your Tax Forms on iPhone, iPad, or Android, via the UBS Financial Services Mobile app, select Statements & Tax Forms from the Accounts navigation or the 3-bar menu. Then, select Tax Forms from the document list.
• You can also access your Tax Forms by selecting the Tax Forms Quick Button on the homepage.

Issues Opening Tax Document in Browser/Mobile:

Which web browser versions and mobile versions are supported for OLS and the mobile app?

• OLS is supported on the following Web Browsers: Safari version 14+, Chrome versions 70+, Edge versions 70+, and Firefox versions 70+.
• The UBS Financial Services Mobile App is supported on iOS 15+ and Android 11+

• e-Delivery enrollment is available via Online Services (OLS). Only the Tax Reporter (or the individual responsible) is permitted to enroll the account in e-Delivery of tax reports. Further, all accounts enrolled in e-Delivery of Tax Reports will receive an email notification when their tax forms are available. To verify e-Delivery settings, clients need to select the profile tools icon on the top of any page in Online Services, then ‘Services & Features’. On the left-hand side, select ‘e-Delivery’. Further, please enroll at least 2 weeks within the above delivery schedule to ensure your tax documents are delivered electronically instead of by U.S. Postal Service. Any Forms mailed pre-enrollment will be available to you for retrieval and download in OLS. Forms will be e-Delivered to you for all subsequent mailings.