Order a replacement credit card

If your credit/prepaid card is defective, you can order a replacement card free of charge in E-Banking or Mobile Banking.

Tip: If your card was lost or stolen, use “Block a card” option in your UBS Mobile Banking App or in E-Banking. Your replacement card will be issued automatically than.

Block your credit card

How to order a replacement credit card

On your smartphone


1. Log in to the Mobile Banking App.

2. Tap Cards.

3. Tap the card you’d like to order replacement card for.

4. Tap the three points on the upper right.

5. Tap Replace broken card.

Mobile Banking Screenshot: Menü - Ersatzkarte bestellen

6. Follow the instructions.

Mobile Banking Screenshot: Anweisungen

A replacement card will automatically be sent to you by mail.

On your computer


1. Log in to E-Banking

2. Navigate to Accounts & Cards > Settings for cards > General > Replace card

E-Banking Screenshot: Settings for cards

3. Select the card for which you want to order replacement

4. Follow the instructions

E-Banking Screenshot: Order replacement card - instructions

A replacement card will automatically be sent to you by mail.

Card details

Check out this selection of frequently asked questions