To use e-banking, you need a UBS bank account, a UBS e-banking contract and a computer or tablet.

Technical preconditions

Please select the desired login method:

 

Login with Access app

1. Enter the contract number on the login page and click "Next". If you have any problems, please check that the contract number is correct.

Enter the contract number

2. Select "Access app" as login method (if not already preselected).

3. Start Access app on your smartphone.

4. Scan the QR code displayed on the login page.

Scan the QR code

5. Enter PIN for the Access app.

PIN
 

Log in with the Access App - E-Banking
 

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      Log in with the Access App - Mobile Banking

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          QR code scanning not possible

          Do you have the Access app installed on the same device as you would like to use for e-banking? Click "Send QR code to Access app" on the login page to log in to e-banking.

           

          Login with Access Card and card reader

          1. Switch on the card reader by inserting the Access Card with the chip at the front.

          Switch on the card reader

          2. Enter the PIN and press "OK".

          Please bear in mind:

          Your Access Card is blocked after entering the PIN incorrectly five times. You should therefore call support after four incorrect entries.

          Enter the PIN

          3. Enter the contract number on the login page and click "Next". If you have any problems, please check that the contract number is correct.

          Enter the contract number

          4. Select "Access Card" as login method (if not already preselected).

          5. Enter the six-figure input number displayed on the login page in the card reader and press "OK".

          Please bear in mind:

          If you enter the same number twice shortly in succession, a letter appears in place of numbers. Therefore, after entering the first number, wait about one second before entering the next number.

          input number displayed on the login page in the card reader
          input number displayed on the login page in the card reader

          6. Transfer eight-figure code from the card reader to the login page and click "Login".

          Transfer eight-figure code
          Transfer eight-figure code
           

          Login with Access Card

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              Instructions Access Card with card reader
               

              Login with Access Card Display

              Is your Access Card Display showing ERROR-LEVEL1 or BATTERY LOW?

              If your Access Card Display shows the message ERROR-LEVEL-1 or BATTERY LOW, you’ll need a new Access Card and a new PIN.

              Order an Access Card Display with PIN

              1. Enter the contract number on the login page and click "Next". If you have any problems, please check that the contract number is correct.

              Enter the contract number

              2. Select "Access Card" as login method (if not already preselected).

              3. Switch on Access Card Display, enter PIN and press "OK".

              Please bear in mind:

              Your Access Card Display is blocked after entering the PIN incorrectly five times. You should therefore call support after four incorrect entries.

              Access Card Display, enter PIN

              4. Enter the six figure input number displayed in the Access Card Display and press "OK".

              Please bear in mind:

              If you enter the same number twice shortly in succession, a letter appears in place of numbers. Therefore, after entering the first number, wait about one second before entering the next number.

              six figure input number displayed in the Access Card Display
              six figure input number displayed in the Access Card Display

              5. Transfer eight-figure code from the Access Card Display to the login page and click "Login".

              Transfer eight-figure code
              Transfer eight-figure code
              Instructions Access Card Display