Our chat channel with the UBS Virtual Assistant provides quick and efficient answers to your questions.

How does UBS Chat work?

When you open UBS Chat you will be greeted by our UBS Virtual Assistant. It is designed to answer frequently-asked questions efficiently and refer you to our digital services. If you have a more specific or complex inquiry, you will be redirected to the relevant advisory team within the chat interface.

UBS Chat is currently available in a beta version and is continually being improved.

Can the UBS Virtual Assistant answer individual questions?

The UBS Virtual Assistant is based on pre-defined answers and cannot respond to individual queries. This means that our system uses pre-programmed information to respond to frequently-asked questions and direct you to the right digital service or, if necessary, our team of consultants.

The Virtual Assistant is continually being improved – based on your feedback and our service offering.

How can I receive personal support via the chat channel?

If our UBS Virtual Assistant cannot fully answer your question, you will be redirected to the relevant advisory team within the chat interface.

Can I give feedback on the chat?

Yes, of course. We appreciate your feedback. At the end of the chat you will be able to provide a rating and to let us know how we can improve the channel.