Change my address
Have you moved house? The easiest and fastest ways to process a change of address are in E-Banking or in the Mobile Banking App.
Tips:
For your safety, address changes cannot be made over online forms or via email.
If you are moving abroad, you need to inform us by postal mail, through the UBS Mailbox or by coming in to one of our branches.
How to change your address
How to change your address
On your smartphone
1. Log in to the Mobile Banking App.
2. Open your profile.
3. Select your name.
4. If you have several banking relationships, you need to select the one for which you would like to change the address.
5. Under Address, select the pencil icon at the bottom of the page.
6. Select Domicile address or Mailing address, depending on which address you would like to change. If you do not have a mailing address and would like to enter one, please select > Enter mailing address.
7. Enter your new address and select Next.
8. If you have several banking relationships, you can change their address as well. To do this, select the relevant banking relationships, then confirm with Done in the top right corner.
9. Check whether the information is correct, then select Confirm.
10. You will now be redirected towards the Access App. Enter your PIN (or use fingerprint or facial recognition) and confirm your change of address.
You should then see the confirmation of this change in the Mobile Banking App.
On your computer
1. Log in to E-Banking.
2. Open your profile.
3. Go to My contact details and select the pencil icon.
4. Enter your new address and select Next.
5. Check whether the information is correct, then select Next.
6. Now you need to confirm the address change in your Access App.
7. To do this, open the Access App on your mobile device and enter your PIN (or use fingerprint or facial recognition).
8. Select Messages in the lower navigation.
9. Select the highlighted message.
10. Confirm your change of address.
You should then see the confirmation of this change in E-Banking.
By postal mail
Inform us of your address change by postal mail by writing to UBS Switzerland AG, Postfach, 8098 Zürich.
Please remember to duly sign your change of address. This must be done by a contractual partner and not by an authorized representative.
At a UBS branch
Come to one of our branches in person with a valid ID and your bank card.
More help
More help
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