Select the respective contract, if you have activated the Access app for more than one contract
Enter the current PIN
Enter a new PIN
Enter the new PIN again
Tap on "Save"
What do I have to do when I use a new smartphone or tablet?
Deactivate the Access app
In e-banking under "Settings > Security > Access app" or "Offerings > Means of access > Access app"
On your old device under "Settings > Manage access authorizations > Contract number (select contract) > Remove access authorization"
Now activate the Access app on the new smartphone or tablet.
Can I also use the Access app abroad?
Yes, the Access app can of course also be used abroad – provided that you have a WiFi network connection and/or mobile data with roaming. Please note that for a mobile data connection with roaming, costs will be incurred from your mobile phone provider accordingly.
In the event of loss, theft or suspicion of misuse, for security reasons you should immediately block your activated device for use of the Access app. Contact E-Banking Support at 0848 848 064.
If your smartphone reappears, Support can easily lift the block. You will not need to register again.
If the device is actually lost you can easily deactivate the Access app in E-Banking under "Settings > Security" or "Offerings > Means of access".
This website uses cookies to make sure you get the best experience on our website. You can find more information under the Privacy Statement and our cookie notice. You are free to change your cookies' settings in the privacy settings.
