Support
Emergency links
Emergency links
Login without Access Card
User guidance
Login instructions for access card
Login instructions for access card
Answering your questions
Answering your questions
Scheduled Keylink downtimes
Scheduled Keylink downtimes
Date | Time (CET) | Activity | |||
18-Jan-25 | 0800-1700 | KeyLink Release (technical only) | |||
25-Jan-25 | 0800-1700 | Housekeeping | |||
01-Feb-25 | 0900-1700 | Housekeeping | |||
15-Mar-25 | 0900-1700 | Housekeeping | |||
22-Mar-25 | 0900-1700 | KeyLink March Release | |||
05-Apr-25 | 0900-1700 | Housekeeping (spare) | |||
26-Apr-25 | 0900-1700 | Housekeeping (spare) | |||
03-May-25 | 0900-1700 | Housekeeping | |||
21-Jun-25 | 0900-1700 | Housekeeping | |||
09-Aug-25 | 0900-1700 | Housekeeping | |||
20-Sep-25 | 0900-1700 | KeyLink September Release | |||
27-Sep-25 | 0900-1700 | Housekeeping | |||
15-Nov-25 | 0900-1700 | Housekeeping | |||
22-Nov-25 | 0900-1700 | KeyLink November Release (SWIFT) | |||
10-Jan-26 | 0900-1700 | Housekeeping |
KeyLink Helpline Service Hours on Bank Holidays 2024
KeyLink Helpline Service Hours on Bank Holidays 2024
Day | Description | APAC | EMEA | US | |||||
24-Dec | Christmas Eve | limited service hours | limited service hours | limited service hours | |||||
25-Dec | Christmas Day | service desk closed | service desk closed | service desk closed | |||||
26-Dec | Stephan's / Boxing Day | normal service hours | service desk closed | normal service hours | |||||
31-Dec | New Year's Eve | limited service hours | limited service hours | limited service hours |
KeyLink Helpline Service Hours on Bank Holidays 2025
KeyLink Helpline Service Hours on Bank Holidays 2025
Day | Description | APAC | EMEA | US | |||||
01-Jan | New Year's Day | service desk closed | service desk closed | service desk closed | |||||
02-Jan | Saint Berchtold | normal service hours | limited service hours | normal service hours | |||||
20-Jan | Martin Luther King Day | normal service hours | normal service hours | limited service hours | |||||
29-Jan | Chinese New Year | limited service hours | normal service hours | normal service hours | |||||
30-Jan | Chinese New Year | limited service hours | normal service hours | normal service hours | |||||
17-Feb | President's Day | normal service hours | normal service hours | limited service hours | |||||
31. Mar | Hari Raya Puasa | limited service hours | normal service hours | normal service hours | |||||
18-Apr | Good Friday | limited service hours | service desk closed | normal service hours | |||||
21-Apr | Easter Monday | normal availability | service desk closed | normal service hours | |||||
01. May | Labor Day | limited service hours | limited service hours | normal service hours | |||||
12. May | Vesak Day | limited service hours | normal service hours | normal service hours | |||||
26. May | Memorial Day | normal service hours | normal service hours | limited service hours | |||||
29. May | Ascension Day | normal service hours | limited service hours | normal service hours | |||||
09-Jun | Whit Monday | limited service hours | limited service hours | normal service hours | |||||
07-Jun | Hari Raya Haji | limited service hours | limited service hours | normal service hours | |||||
19-Jun | Juneteenth | normal service hours | normal service hours | limited service hours | |||||
04-Jul | Independence Day | normal service hours | normal service hours | service desk closed | |||||
01-Aug | Swiss Federal Holiday | normal service hours | limited service hours | normal service hours | |||||
09-Aug | Singapore National Day | service desk closed | service desk closed | service desk closed | |||||
01-Sep | Labor Day (US) | normal service hours | normal service hours | limited service hours | |||||
13. Oct | Columbus Day | normal service hours | normal service hours | limited service hours | |||||
20. Oct | Deepavali | limited service hours | normal service hours | normal service hours | |||||
11-Nov | Veterans Day | normal service hours | normal service hours | limited service hours | |||||
27-Nov | Thanksgiving Day | normal service hours | normal service hours | service desk closed | |||||
24-Dec | Christmas Eve | limited service hours | limited service hours | limited service hours | |||||
25-Dec | Christmas Day | service desk closed | service desk closed | service desk closed | |||||
26-Dec | Stephan's / Boxing Day | normal service hours | service desk closed | normal service hours | |||||
31-Dec | New Year's Eve | limited service hours | limited service hours | limited service hours |
Support information
Support information
IP Addresses
IP Addresses
DNS | DNS | IP | IP |
|---|---|---|---|
DNS | keylink.ubs.com | IP | 94.154.164.199 |
94.154.166.199 | |||
DNS | keylink1.ubs.com | IP | 94.154.164.200 |
DNS | keylink2.ubs.com | IP | 94.154.166.200 |
Java Runtime Environment (JRE)
Java Runtime Environment (JRE)
KeyLink is based on Java technology and requires an up-to-date Java Runtime Environment (JRE) to access it. The minimum JRE required is version 1.6. In order to use the system to its best ability and for optimal support, a version of JRE 1.6.0_16 (Build 16) and higher or a direct update to the latest released version of the JRE 1.6 product family is recommended.
- The use of beta versions is not supported
You must ensure that the default JRE on your workstation is JRE version 1.6. You may consult the java console, in order to determine the currently installed version of JRE on your workstation.
If your IT policy does not grant you access to the java console, please ask your IT support for further assistance. Should you have any questions, please do not hesitate to contact your local KeyLink relationship manager.
