Online Security Tips

You should contact your Relationship Manager or our Customer Care Center without delay where you:

• Notice any unusual or suspicious transactions on your account or observations (e.g. suspicious pop-up screens or abnormal login steps).
• Suspect that any of your log in credentials have been compromised.

Our Customer Care Center can be contacted as follows:

• Phone:
  1800 65 9902 (within Australia) or
  +612 9324 2999 (outside Australia)
• Email:
  apac.app@ubs.com
  (Monday 06.00 (SGT/HKT) to Saturday 07.00 (SGT/HKT)) and
  S.IT@ubs.com
  (Saturday 07.00 (SGT/HKT) to Monday 07.00 (SGT/HKT))

• If you have enabled a feature on your mobile device to synchronise data between your mobile device and online storage and/or cloud services, please note that sensitive information sent via SMS or email including those sent by UBS could be accessed if those online storage and/or cloud services are compromised.
• Enable Auto-lock and Passcode / Fingerprint / Face ID authentication on mobile electronic devices.
• Enable remote wipe.
• Do not make modifications to your mobile electronic device not authorized by the operating system’s issuer and the device’s manufacturer (often called “jailbreaking” or "rooting").
• Avoid auto-complete features which remember user names or passwords.\
• Disable any wireless network functions (e.g. Bluetooth, Wi-Fi and NFC) when you are not using them.
• Update your mobile electronic device or personal computer’s operating system promptly by selecting the automatic update option for this purpose.
• Install anti-virus, anti-spyware and firewall software from a reputable provider and promptly update these with security patches or newer versions on an ongoing basis.
• Connect only to secure/encrypted networks (i.e. avoid public Wi-Fi to access the apps) and remove any unnecessary Wi-Fi connection settings.
• Back up any critical data you may hold upon your mobile electronic device or personal computer. Consider the use of encryption technology to protect any highly sensitive data being maintained.
• Remove file and printer sharing features in personal computers and mobile electronic devices, particularly when connected to the internet.

• Use only official apps from UBS for banking with us.
• Download apps only from official app stores (i.e. Apple App Store, Google Play Store).
• Always either type in the website address for the app within the web browser or bookmark the genuine website for subsequent access.
• Check the authenticity of the website by comparing the website address (URL) and UBS’s name in its digital certificate (available to view by clicking on the padlock or key icon shown in the web browser) before entering your log-in credentials.
• Beware of any unusual login screens or process (e.g. a suspicious pop-up window or request to provide additional personal information).

• There has been an increase in fraudulent scam calls targeting clients. Such calls often originate from overseas telephone numbers or are carried out via instant messaging applications (e.g. WhatsApp, Viber, Wechat). The scammers often claim to be personnel from official organisations or banks requesting you to reveal financial or confidential information.
• Avoid replying to emails which may lure you to websites that look very similar to those of UBS and avoid tapping/clicking on suspicious links, attachments or embedded images within such emails. By requesting your log-in credentials, unauthorized persons may be able to access your login data in your guise.
• UBS will not ask for any sensitive personal information (including passwords) via phone/email or send you emails with embedded hyperlinks to the apps.

• Only use the recommended web browsers to ensure your online session is protected by more up-to-date security features.
  
• Always clear and permanently delete your browser cache and history when you finish your online session so that your account information is removed.

• Ensure that any passwords are strong and difficult to guess. We advise that passwords should contain at least 8 characters, combining uppercase letters, lowercase letters, numbers and symbols, whilst avoiding common words, names or repeated, or sequences of, characters.
• We recommend that you change your password on a regular basis (once every 90 days). Where our records indicate that you have not changed your App password, we shall send a periodic reminder notification.
• Keep your device and app passcodes, user names, passwords, security device(s), personal details and other confidential data confidential, secure, and personal to yourself at all times (i.e. never store on computers, mobile phones or keep in plain sight), and immediately report to UBS the risk of their having been compromised.
• Be aware when using "Remember your password" browser programs as these have varying degrees of security protecting your password information, and anyone with access to the computer may be able to retrieve all saved passwords and information.
• Never click "yes" to "Remember your password" options on public computers.
• We recommend that your password for the Credit Suisse WM APAC app is unique and not a common password that you use for other applications / webpages.

• Never leave your mobile electronic device or personal computer unattended when logged in to the app.
• Immediately report the loss or theft of your mobile electronic device or personal computer to the police and also to your telecommunications provider for the mobile electronic device.
• Be aware of the people around you to avoid anyone overseeing you ("shoulder surfing") when entering your passcodes, passwords or using the app; i.e. do not disclose confidential information in public.