Storing a mobile number

Before you can activate safety and banking functions, you need to store your mobile number with us.

Please note: The mobile number makes it possible for us to send you confirmation codes via SMS, contact you in case of suspected fraud, and inform you if security-relevant events occur.

Here’s how to store your mobile number

On your smartphone

Step 1

Log in to the Mobile Banking App.

Step 2

Open your profile.

Step 3

Select your name.

Step 4

If you have several banking relationships, please select the one for which you would like to store your mobile number.

Step 5

Under Phone, select the plus icon at the bottom of the page.

Step 6

Select the country. The international prefix is inserted automatically..

Step 6

Enter your phone number without the first 0.

Step 6

Activate Use this number for security messages.

Step 6

After a few moments, you will receive an SMS with a code which you will need to enter into the Mobile Banking App to confirm your phone number.

Step 6

Follow the further instructions in order to finalize registration in the Access App.

Your mobile number is now stored with us.

On your computer

Step 1

Log in to E-Banking.

Step 2

Open your profile, go to My contact details and select the pencil icon.

Step 3

Under Phone numbers, choose Add phone number.

Step 4

Enter your mobile number without the first 0. If you have a non-Swiss phone number, change the international prefix. Activate the option Activate this telephone number for security messages.

Step 5

Choose Next.

Step 6

Check whether the information is correct, then select Next.

Step 7

After a few moments, you will receive an SMS with a code which you will need to enter into E- Banking to confirm your phone number.

Step 8

Follow the further instructions in order to finalize registration in the Access App.

Your mobile number is now stored with us.