Not sure where to start?

Find answers to frequently asked questions

Online support

Register for UBS Online Services (OLS), FAQs and more.


For desktop:

  • Visit www.ubs.com/ols and click “Register for Online Access”
  • Complete registration, including PIN verification.
  • Go green. Enroll in e-Delivery to get all statements and tax documents electronically. 

Call for digital help

(888) 279-3343
Call us with any other issues 24 hours a day, 7 days a week for assistance.

For assistance with UBS One Source (UBS Workplace Wealth Solutions, Corporate Stock Plans) call (201) 272-7573; 3 a.m. – 11p.m., ET.  

For mobile: Download the UBS Mobile App

  • www.ubs.com/gomobile
  • Scan the QR code to access the App store to download the mobile application for iPhone, iPad or Android devices.
  • Click “Register for Online Access”
  • Complete registration, including PIN verification.
  • Go green. Enroll in e-Delivery to get all statements and tax documents electronically.

FAQs

Update your contact information

Need to change your personal information?


Your phone number or address

Your email address

  • Easily update by logging on to your UBS Online Services
  • Go to top right of the page and select “Profile Settings”

Cash management and UBS cards

How can we help with your banking needs?


Banking Support

(800) 762-1000
Call us with any other issues 24 hours a day, 7 days a week for assistance.

For general information about our cash management and debit and credit card services, see below.

Employer-sponsored stock plans

UBS Workplace Wealth Solutions


UBS One Source Login

Access your company’s stock plan.

UBS Workplace Wealth Solutions

For any additional support, please call:

International
(201) 272-7573
Domestic
(800) 396-4385

Hours of operation: Monday - Friday: 3 a.m. to 11 p.m. ET

FAQs

Client relations

At UBS, your primary contact with our Firm is your Financial Advisor or service team. If concerns arise, you may also feel confident in raising such issues to the Branch Office Manager or another member of the management team. However, should you feel the need to escalate your concerns further, you may contact our Client Relations department as follows:

Mailing Address:

UBS Financial Services Inc.
Client Relations
PO Box 766
Union City, NJ 07087

Telephone:

(800) 354-9103
Monday - Friday: 8 a.m. to 5 p.m. ET