Deactivating the Access App

You can find solutions to the most common login problems here.

To use Digital Banking, we require a corresponding contract number. To log in, you will need this contract number along with either the Access App or the Access Card. If you’re looking for your contract number, there are a few ways to find it.

You’ll find instructions and solutions to the most common problems here.

If you have Access App on your current phone and you’d like to activate it on a new phone, it’s easy – just follow our App-2-App activation process.

All UBS clients need to register their mobile number. This allows us to inform you about security-relevant events and to send activation codes via SMS. Follow these instructions to register your phone number.

It’s easy to switch to digital bank documents. With this feature enabled, you’ll be able to access your documents using E-Banking on your computer or Mobile Banking on your smartphone.