Money sent to correct mobile number

If the recipient cannot find the payment, the problem could be that they have multiple TWINT apps installed, and the payment went to one of the TWINT apps they aren’t expecting. Please ask the recipient to check all accounts that may be connected to a TWINT app.

If the payment still cannot be found, you can submit a complaint. We will then investigate the transaction and try to help you find a resolution. To avoid delay, please do not report the same case more than once.

We will review your case and contact you.

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TWINT mobile number without spaces (e.g., 0790001122)

  • Please choose…
  • UBS Mailbox in E-Banking or Mobile Banking (for UBS clients only)
  • SMS
  • Postal mail

Transaction 1

Transaction must be min. seven days old

Time in HH:MM (e.g., 17:25)

Amounts in CHF (e.g., 34.90)

Max. 255 characters and no special symbols

Transaction 2

Transaction must be min. seven days old

Time in HH:MM (e.g., 17:25)

Amounts in CHF (e.g., 34.90)

Max. 255 characters and no special symbols

Transaction 3

Transaction must be min. seven days old

Time in HH:MM (e.g., 17:25)

Amounts in CHF (e.g., 34.90)

Max. 255 characters and no special symbols

We will review your case and contact you. In order to process your case without delay, please do not report the same case to us more than once.

Confirmation