Money sent to wrong mobile number

First, try to request a refund from the person who received the money. You can do this by sending a request in UBS TWINT, or you can contact the person directly.

If you are unable to get a refund, you can submit a complaint. We will then investigate the transaction and try to help you find a resolution. To avoid delay, please do not report the same case more than once.

We will review your case and contact you.

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TWINT mobile number without spaces (e.g., 0790001122)

  • Please select...
  • Not contacted so far
  • Not reachable / does not react
  • Declines to send the money back
  • Please choose…
  • UBS Mailbox in E-Banking or Mobile Banking (for UBS clients only)
  • SMS
  • Postal mail

Transaction 1

Transaction must be min. seven days old

Time in HH:MM (e.g., 17:25)

Amounts in CHF (e.g., 34.90)

Transaction 2

Transaction must be min. seven days old

Time in HH:MM (e.g., 17:25)

Amounts in CHF (e.g., 34.90)

Transaction 3

Transaction must be min. seven days old

Time in HH:MM (e.g., 17:25)

Amounts in CHF (e.g., 34.90)

We will review your case and contact you. In order to process your case without delay, please do not report the same case to us more than once.

Confirmation