Feedback and complaints

Your satisfaction matters to us

What are we doing well? What could we do better? Whether it’s a compliment or a complaint, tell us what you think. We will do our best to deal with the matter as soon as possible.

Feedback and complaint forms

Pricing or other terms and conditions regarding our banking products

Do you have any feedback, questions or complaints about the pricing or other terms and conditions regarding our banking products? It is important to us that you let us know about any concerns you may have. We would be happy to address these with you in person.

Please use the channels listed below to contact us.

Via client advisor: You can find contact details on your bank statement or in Digital Banking.
You can also send your feedback directly to our Quality Feedback team:
- Via the feedback form.
- By letter to our management: UBS Switzerland AG, Management / Quality Feedback, P.O. Box, 8098 Zurich.

Integration of Credit Suisse into UBS in Switzerland

Do you have feedback, questions or complaints about topics related to the integration of Credit Suisse into UBS in Switzerland? It is important to us that you let us know about any concerns you may have. We would be happy to address these with you in person.

Please use the channels listed below to contact us.

Via client advisor: You can find contact details on your bank statement or in Digital Banking.
You can also send your feedback directly to our Quality Feedback team:
- Via the feedback form.
- By letter to our management: UBS Switzerland AG, Management / Quality Feedback, P.O. Box, 8098 Zurich.

General feedback or general complaints

Do you have general feedback, questions or complaints? It is important to us that you let us know about any concerns you may have. We would be happy to address these with you in person..

Please use the channels listed below to contact us.

Via client advisor: You can find contact details on your bank statement or in Digital Banking.
You can also send your feedback directly to our Quality Feedback team:
- Via the feedback form.
- Via the complaint form.
- By letter to our management: UBS Switzerland AG, Management / Quality Feedback, P.O. Box, 8098 Zurich.

Report misconduct of UBS staff

Questions about your banking?

On our "Help" page, you'll find answers to frequently asked questions. You can take care of a lot of things simply and conveniently online.

Help

Skip Links

Search Title

Feedback and complaints

Feedback and complaint forms

Questions about your banking?

Help

Products

Sections

About us

Select your domicile

Personalize your visit with cookies