UBS Access App
General
Yes, you can use it with the same digital banking contract on up to five mobile devices. Follow our App-2-App activation process to activate Access App on a new device. (App-2-App activation process).
You can view your mobile devices with Access App for the contract number:
Via UBS E-Banking:
- After logging in, select “Setting” on the top right-hand corner.
- Under “Find your perfect settings”, select “Security”.
- Click the plus sign of “Access App” to expand the tab and select “Manage devices”.
Via UBS Mobile Banking:
- After logging in, select the “Profile” icon on the top left-hand corner.
- Select “Settings”.
- Select “Security”.
- Select ”Access methods”.
- Select “Manage Access App”
Meanwhile, mobile devices are named differently in Access App:
- For iOS devices, the name will follow Apple’s device name guideline: https://developer.apple.com/documentation/uikit/uidevice/1620015-name
- For Android devices, the name is set as follows: <Manufacturer> <Model>.
- Only the first 32 characters of the name will be kept.
- If you have named your mobile devices in the older versions of Access App, the names will not be affected.
Yes, you can activate up to 10 different digital banking contracts on each device.
1. Activate UBS Access App for the first contract.
2. Launch UBS Access App.
3. Click on “Contract no.”.
4. Select “Add contract number”.
If you no longer have access to your existing device, you’ll need to go through the standard activation process (refer to Getting started).
If you have access to your existing device, follow App-2-App activation process below.
Start the process on your new device
Start the process on your new device
1. Install the Access App on your new device
2. Tap Set up now
- Enter your contract number
- Enter the last four digits of your mobile number – the number you have registered with us
- Tap the Activate with Access App now button and follow the instructions
3. Follow the on-screen instructions to activate Bluetooth and location access
4. When ready, tap Send SMS now
- You will receive an SMS code to the number registered with us
- Enter the SMS code
5. A QR code will appear, now pick up your existing device with Access App activated
Switch to your existing device with Access App activated
Switch to your existing device with Access App activated
6. Open the Access App and scan the QR code on the screen of your new device
7. Tap Next and follow the instructions
- Keep the phones close to one another to enable Bluetooth
- Enter your Access App PIN – this is the PIN you created when activating the Access App on your existing device
8. Tap Close
Finish the process on your new device
Finish the process on your new device
9. Create a PIN for the Access App - this is the PIN you will use to log into the app on this device
The Access App is now activated on your new device!
Note that deactivation of the Access App on your existing device is not automatic. If you won’t be using your existing device any longer, we recommend deactivating the Access App on that device.
For security reasons, it has to be registered again on your device for your digital banking contract.
To do this, you need to:
- Deactivate UBS Access App (Refer to Deactivation).
- Follow the steps to activate it (Refer to Getting started).
- A device with the latest version of operating system
- UBS Digital Banking contract number
- UBS Access Card
- UBS Access Card PIN (for first-time UBS Access App login)
- UBS Access App
- UBS E-Banking
- UBS Mobile Banking App
- UBS Quotes
- UBS Connect
- Circle One by UBS
For UBS E-Banking/UBS Connect:
- Please ensure that you have successfully downloaded and registered UBS Access App for your digital banking contract.
For UBS Mobile Banking:
- Please ensure that you have successfully downloaded and registered UBS Access App for your digital contract.
- Download the latest version of UBS Mobile Banking.
- Select the login method "Access App" from the list of available login methods.
- In case you are still unable to find "Access App" as one of the login methods, please try to login once to UBS Mobile Banking using your UBS Access Card.
You can launch UBS Access App, open “Settings”, select “Language”, where you can choose your preferred language.
Please ensure that your device is:
- using the latest version of operating system
- not jailbroken or rooted
- screen-lock-enabled if it is an iOS device
Also note that you can use UBS Access App with the same digital banking contract on up to five different mobile devices.
To view the number of mobile devices that you have registered:
- Launch UBS E-Banking.
- Go to “Settings”.
- Select “Security”.
- Select “Access App”.
Via UBS E-Banking:
- Go to “Settings”.
- Select “Security”.
- Select “Access App”.
- Deactivate your mobile device.
Via UBS Access App:
- Go to “Settings”.
- Select “Manage access authorizations”.
- Select “Remove access“.
- Deactivate UBS Access App (Refer to Deactivation).
- Uninstall it from your mobile device.
If you want to use UBS Access App again in the future, you will have to install it again and register with your digital banking contract.
Biometric login
- Open UBS Access App.
- Go to “Setting" and enable “Login with fingerprint/Touch ID/Face ID”.
- Confirm to enable use of fingerprint/Touch ID/Face ID as the login method by inputting your UBS Access App PIN.
- You can always add or remove biometrics from your device's settings menu. For security reasons, we recommend that you use your own biometric data to enable logon to your device (and not the biometric data of any other person).
For security reasons, we recommend that you use your own biometric data to enable logon to your device (and not the biometric data of any other person). Your biometric data is not stored in the UBS Access App or retained by UBS.
- Open UBS Access App.
- Go to "Setting" and select “Login with fingerprint/Touch ID/Face ID”.
- Confirm to disable fingerprint/Touch ID/Face ID as login method.
If you cannot find the biometric authentication service, you may be required to update your UBS Access App by:
- Open UBS Access App.
- Go to "Setting" and select “Update verifying”.
- You will be guided to go through the upgrade.
If you change your fingerprint/Touch ID/Face ID settings on your device or update your fingerprint/Touch ID/Face ID records on your device, You are required to re-confirm your biometric authentication service offering again by going the enabling process again.
You can always add or remove biometrics from your device's settings menu. For security reasons, we recommend that you use your own biometric data to enable logon to your device (and not the biometric data of any other person).
Yes, the default login method to UBS Access App service is PIN. You can continue to access our digital banking by using PIN.
New to UBS Access App?
New to UBS Access App?
Discover what’s new and learn how UBS Access App will elevate your banking experience with us.
Step-by-step guide
Step-by-step guide
Please refer to the getting started page for a detailed guide on how to activate and login with the UBS Access App or UBS Access Card.
Digital banking security
Digital banking security
UBS is committed to your online banking security. Please refer to the Security FAQs for more information.
Emergency hotline
Emergency hotline
If you receive SMS alerts or notifications that you have not initiated or authorized, please call our support.
Monday - Friday: 9am – 5:30pm
We’re here to help
We’re here to help
UBS Digital Banking hotline
Available from Monday - Friday: 7am - 8pm; Saturday: 9am - 5pm
