Amount is visible in UBS TWINT

If you see the transaction in your UBS TWINT App but you can’t find the payment in your account, then make sure to check the transactions of the account that you have defined as the TWINT credit account.

How to check which account is your TWINT credit account:

  1. Log in to the UBS TWINT App
  2. Open the menu in the top-right corner of the screen and choose Settings
  3. Choose Manage credit account

You will see the connected account. Please check that account for the payment.

If you still cannot find the payment, you can submit a complaint. We will then investigate the transaction and try to help you find a resolution. To avoid delay, please do not report the same case more than once.

We will review your case and contact you.

  • United States (+1)
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  • Tajikistan (+992)
  • Turkmenistan (+993)
  • Azerbaijan (+994)
  • Georgia (+995)
  • Kyrgyzstan (+996)
  • Uzbekistan (+998)

TWINT mobile number without spaces (e.g., 0790001122)

  • Please choose…
  • UBS Mailbox in E-Banking or Mobile Banking (for UBS clients only)
  • SMS
  • Postal mail

Transaction 1

Transaction must be min. seven days old

Time in HH:MM (e.g., 17:25)

Amounts in CHF (e.g., 34.90)

Max. 255 characters and no special symbols

Transaction 2

Transaction must be min. seven days old

Time in HH:MM (e.g., 17:25)

Amounts in CHF (e.g., 34.90)

Max. 255 characters and no special symbols

Transaction 3

Transaction must be min. seven days old

Time in HH:MM (e.g., 17:25)

Amounts in CHF (e.g., 34.90)

Max. 255 characters and no special symbols

We will review your case and contact you. In order to process your case without delay, please do not report the same case to us more than once.

Confirmation