Credit Suisse PLUS FAQ

Q: Menus do not open when I hover over them.

The menus have been simplified and are now better formatted for mobile use. Left mouse click on the menus to open the page/ list.

Q: I can't find a menu that was previously at the top level.

The layout of the menus have been redesigned to house all PLUS content, click on the high level menu to find the corresponding items. See following items for details. Tip: You can set your preferred landing page: Click on name > Preferences > Use Current Page to set new default page

Q: Fixed Income products are no longer visible on the top level menu.

Product pages are now available within the Fixed Income page. Click on Fixed Income and you will see the products as second level menus.

Q: The Execution layout is different.

The new layout makes it easier to view full Execution offerings giving you direct access to PrimeTrade and the product execution tools.

Q: Where can I find the Dodd Frank Disclosures?

Disclosures are now located under the Legal menu.

Q: Where can I find the Commercial Paper page?

The page is now located under Legal menu, and under Fixed Income > Credit.

Q: My browser bookmarks no longer work.

Due to the new platform setup any pre-existing bookmarks will no longer work, you will need to re-create your bookmarks.

Q: My favorite pages within PLUS have been reset.

Underlying PLUS page names have changed so any pre-existing favorites have been reset. Tip: Set up new favorite pages using Tools > Add to Favorite Pages.

Q: My default / landing page has been reset.

Underlying PLUS page names have changed so any pre-existing default pages have been reset. Tip: Click on your name > Preferences > Use Current Page to set new landing page:

Following completion of the merger of UBS AG and Credit Suisse AG, Credit Suisse AG’s business was transferred to UBS AG, and Credit Suisse AG ceased to exist. At this time however, the two entities did not operationally merge and, as a result, we continue to have two sets of operational infrastructure and processes during this transitionary period.

Consequently UBS AG is now the sole parent entity and all direct subsidiaries of Credit Suisse AG have become direct subsidiaries of UBS AG, and all branches of Credit Suisse AG have been absorbed into existing or established as new branches of UBS AG (as the case may be). As such, Credit Suisse AG’s branches have been renamed as UBS Branches, with the exceptions of Credit Suisse AG, Taipei Securities Branch and Credit Suisse AG Shanghai Branch.

Click hereAll about the Parent Bank Merger for the latest updates on how we continue to serve clients.

Login page

Why do I need to re-enter my login details?

Navigation

Menus do not open when I hover over them.

I can't find a menu that was previously at the top level.

The Fixed Income page has a new layout

The new simpler design makes the Fixed Income research offering easier to digest.

On the Fixed Income overview page you will see the research publications broken out by Featured and Most Popular, as well as short cuts to Locus and your Email subscriptions.

Second level menus take you to product pages and the new Search box provides advanced search capabilities where you can look for other publications, pages, analysts etc.

Fixed Income products are no longer visible on the top level menu.

The Execution layout is different.

Where can I find the Dodd Frank Disclosures?

Where can I find the Commercial Paper page?

Search

The search box is no longer available on the top right of the page.

There are additional filters on the right hand side of the search results page.

Missing pages

Where is the Macro page?

Where is the Research Library?

How can I access the Analytics suite?

General

My browser bookmarks no longer work.

My favorite pages within PLUS have been reset.

My default / landing page has been reset.

Do I have to change Compatibility View Setting in Internet Explorer?

Please follow these instructions to remove Credit Suisse websites:

Close ALL Internet Explorer sessions
Open one new Internet Explorer session
Go to Tools > Compatibility View
If there are any credit-susse.com or csfb.com sites listed in the compatibility view box, highlight them and click REMOVE
Ensure that the check box for display all websites in compatibility view is NOT checked, it should look similar to the box below.
Close all browsers and re-launch PLUS.

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