Following completion of the merger of UBS AG and Credit Suisse AG, Credit Suisse AG’s business was transferred to UBS AG, and Credit Suisse AG ceased to exist. At this time however, the two entities did not operationally merge and, as a result, we continue to have two sets of operational infrastructure and processes during this transitionary period.
Consequently UBS AG is now the sole parent entity and all direct subsidiaries of Credit Suisse AG have become direct subsidiaries of UBS AG, and all branches of Credit Suisse AG have been absorbed into existing or established as new branches of UBS AG (as the case may be). As such, Credit Suisse AG’s branches have been renamed as UBS Branches, with the exceptions of Credit Suisse AG, Taipei Securities Branch and Credit Suisse AG Shanghai Branch.
Click hereAll about the Parent Bank Merger for the latest updates on how we continue to serve clients.
Customer Service Policies / Guidelines
- INDUSIND BANK LTDClick link to download file.
- Details related to Advances granted to individual borrowersClick link to download file.
- Fair Practice Code for LendersClick link to download file.
- DICGC NoticeClick link to download file.
- Analysis and Disclosure of ComplaintsClick link to download file.
- Information on banking ombudsmanClick link to download file.
- Taken from: http://ibaClick link to download file.
- Credit Suisse AG, Mumbai BranchClick link to download file.
- Deposits for Credit Suisse Branches in IndiaClick link to download file.
- Microsoft Word - Policy on Customer service -v 3.docClick link to download file.
Important Information
- Fraud Awareness NotificationClick link to download file.
- Income Recognition Asset Classification and Provisioning Click link to download file.
- Unclaimed Deposits and AccountsClick link to download file.
- deposit-rate-chart-and-tariff-structure-for-services.pdfClick link to download file.
- base.pdfClick link to download file.
- aml-kyc-guidelines.pdfClick link to download file.
- account-opening-form-loans.pdfClick link to download file.
- Account opening form – Non-ResidentClick link to download file.
- Account Opening Form – Resident CustomersClick link to download file.
- Account Opening Form to Corporate CustomersClick link to download file.
KYC Details
- To view your KYC status: Click here
- Process for KRA validation and Guide for KRA non-validated clients to update KYC: PDF
UBS AG bank is registered with DICGC (https://www.dicgc.org.in/)
Reserve Bank of India Notifications
ASBA Nodal Officer
ASBA Nodal Officer
Mr. Kishor Shahi
Ph : 022 6777 3436
Fax: 022 6777 3600
DP Registration ID
IN-DP-450-2020
Attention Investors
Prevent Unauthorized Transactions in your demat account.
Update your Mobile Number with your Depository Participant. Receive alerts on your Registered Mobile for all debit and other important transactions in your demat account directly from NSDL on the same day issued in the interest of investors.
KYC is one time exercise while dealing in securities markets – once KYC is done through a SEBI registered intermediary (broker, DP, Mutual Fund etc.), you need not undergo the same process again when you approach another intermediary.
No need to issue cheques by investors while subscribing to IPO. Just write the bank account number and sign in the application form to authorise your bank to make payment in case of allotment. No worries for refund as the money remains in investor's account.
Filing complaints with the Depository Participant
- For any Investor Grievances please reach out to – DD Investor Grievance
- For escalation refer – Grievance Redressal Escalation (PDF)
Filing complaints on SCORES- Easy & Quick
a. Register on SCORES portal
b. Mandatory details for filling complaints on SCORES
i. Name, PAN, Address, Mobile Number, E-mail ID
c. Benefits:
ii. Effective Communication
iii. Speedy redressal of the grievances
Smart ODR Portal for Investor Login
Demat Account Opening – Procedure
Depository Participant - Tariff Sheet
Investor Charter
Investor Charter for Depository Participant
Investor Charter Complaints
Product Disclosure Statements
- Product Disclosure StatementClick link to download file.
- Product Disclosure StatementClick link to download file.
- Product Disclosure StatementClick link to download file.
- 3yr JPY/USD Accelerated DEM PIN on DAXClick link to download file.
- Product Disclosure StatementClick link to download file.
- Product Disclosure StatementClick link to download file.
Advisory-KYC Compliance
Access to NSDL e-Services
Login link to NSDL e-SERVICES to access IDeAS and e-voting page.
Beware of fictitious offers / lottery winnings / cheap funds offer RBI Advisory
Saa₹thi 2.0 Mobile App on Personal Finance for Investors
“For more information related to investments in the securities market, please visit the SEBI Investor Website https://investor.sebi.gov.in/ and the SEBI Saa₹thi Mobile App.”
English:
Hindi:
“For more information related to investments in the securities market, please visit the SEBI Investor Website https://investor.sebi.gov.in/ and the SEBI Saa₹thi Mobile App.”
English:
Disclosures
- audited-financial-statements-fy-2024.pdfClick link to download file.
- audited-financial-statements-fy-2023.pdfClick link to download file.
- Audited Financial Statements FY 2022Click link to download file.
- audited-financial-statements-fy-2021.pdfClick link to download file.
- Independent Auditor's ReportClick link to download file.
- Independent Auditor's ReportClick link to download file.
- Independent Auditor's ReportClick link to download file.
- Independent Auditor's ReportClick link to download file.
- Independent Auditor's ReportClick link to download file.
- financial-statements-fy2015.zipClick link to download file.
- audited-financial-statements-fy-2013.zipClick link to download file.
- financial-statements-fy2014.zipClick link to download file.
- financial-statements-fy2012.zipClick link to download file.
- financial-statements-fy2011.zipClick link to download file.
Basel II / III Disclosures:
Annual Report on CSR:
- annual-report-on-csr-2023-2024.pdfClick link to download file.
- annual-report-on-csr-2022-2023.pdfClick link to download file.
- Annual Report on CSR 2021-2022Click link to download file.
- annual-report-on-csr-2020-21.pdfClick link to download file.
- Annual Report of CSR ActivitiesClick link to download file.
- Annual Report of CSR ActivitiesClick link to download file.
- Annual Report of CSR ActivitiesClick link to download file.
- Annual Report of CSR ActivitiesClick link to download file.
- Annual Report of CSR ActivitiesClick link to download file.
- Annual Report of CSR ActivitiesClick link to download file.
