Account transfer
We have provided answers to the most frequently asked questions about digital banking in the short videos and FAQs below.
You may also contact our digital banking hotline or your client advisor for more information.
Eligibility
Eligibility
If you’re an existing UBS Digital Banking client with one-to-sign authority, you’ll be automatically enrolled for Account Transfer.
Otherwise, please contact your client advisor for more information.
This function is currently not available on mobile banking. However, we plan to introduce it as a future enhancement.
No. You can only perform an account transfer either through your client advisor or personally via e-banking.
Placing account transfer orders
Placing account transfer orders
You can transfer funds across your UBS accounts in Singapore and Hong Kong*. You can perform an immediate account transfer, a future-dated transfer or a standing order.
*Conditions apply.
For immediate or future-dated transfers:
- Log in to e-banking.
- Go to ‘Account transfers’ > ‘Account transfer’.
3. Select accounts for ‘Debit from’ and ‘Credit to’.
4. Select the currency and enter amount in the currency required.
(See table below for supported currencies)
|
| Currency name | Currency name | ISO currency code | ISO currency code |
|---|---|---|---|---|---|
| 1 | Currency name | Australian Dollar | ISO currency code | AUD |
| 2 | Currency name | Baht | ISO currency code | THB |
| 3 | Currency name | Canadian Dollar | ISO currency code | CAD |
| 4 | Currency name | Czech Coruna | ISO currency code | CZK |
| 5 | Currency name | Danish Crown | ISO currency code | DKK |
| 6 | Currency name | Euro | ISO currency code | EUR |
| 7 | Currency name | Forint | ISO currency code | HUF |
| 8 | Currency name | Hong Kong Dollar | ISO currency code | HKD |
| 9 | Currency name | Moroccan Dirham | ISO currency code | MAD |
| 10 | Currency name | New Mexican Peso | ISO currency code | MXN |
| 11 | Currency name | New Zealand Dollar | ISO currency code | NZD |
| 12 | Currency name | Norwegian Crown | ISO currency code | NOK |
| 13 | Currency name | Pound Sterling | ISO currency code | GBP |
| 14 | Currency name | Qatar Riyal | ISO currency code | QAR |
| 15 | Currency name | Rand | ISO currency code | ZAR |
| 16 | Currency name | Renminbi | ISO currency code | CNY |
| 17 | Currency name | Riyal | ISO currency code | SAR |
| 18 | Currency name | Russian Rubel | ISO currency code | RUB |
| 19 | Currency name | Sheqel | ISO currency code | ILS |
| 20 | Currency name | Singapore Dollar | ISO currency code | SGD |
| 21 | Currency name | Swedish Crown | ISO currency code | SEK |
| 22 | Currency name | Swiss Franc | ISO currency code | CHF |
| 23 | Currency name | Turkish Lira | ISO currency code | TRY |
| 24 | Currency name | Uae Dirham | ISO currency code | AED |
| 25 | Currency name | US Dollar | ISO currency code | USD |
| 26 | Currency name | Yen | ISO currency code | JPY |
| 27 | Currency name | Zloty | ISO currency code | PLN |
5. Select the preferred 'Execution date'.
6. Click ‘Next’ to continue.
For standing orders (i.e. recurring transfers of the same amount):
- Log in to e-banking.
- Go to ‘Account transfers’ > ‘Account transfer’.
3. Select accounts for ‘Debit from’ and ‘Credit to’.
4. Select the currency and enter amount in the currency required
(See table here for supported currencies)
5. Select ‘Standing order’.
6. Enter the fields for ‘Valid from’, ‘Valid till’, ‘Periodicity’ and 'Weekends/ Public holidays'.
[Optional] If you wish to receive the Credit/ Debit advice(s), tick the box(es) accordingly.
7. Click ‘Next’ to continue.
For immediate/future-dated orders:
- Log in to e-banking.
- Go to Account transfers > Account transfers overview.
3. Select the required order.
4. Click the menu at the end of the row and choose 'Edit' or 'Delete' to proceed.
For standing orders:
- Go to 'Account transfers' > ‘Standing orders overview’.
2. Select the required standing order.
3. Click the menu at the end of the row and choose ‘Interrupt', 'Edit' or 'Delete’ to proceed.
Please note:
- Only account transfers with a 'fully approved' status can be canceled via e-banking.
- Your client advisor is not able to cancel the transfer on your behalf.
Once a transfer has been successfully executed, you will be alerted via SMS or email. You will also receive a push notification if you have previously set up push notifications on Digital Banking.
This function is currently not available on e-banking. Please contact your client advisor for assistance.
On e-banking, the earliest value date that can be selected is the current date.
The minimum amount for transfers is 0.01 (of the receiving currency). The maximum amount is limited to the available balance on your account including credit.
No. The account transfer will be rejected if you do not have sufficient available balance, assuming there is no credit available as well.
For transfers that are in the same currency or performed within the same booking centers (i.e. Hong Kong to Hong Kong/Singapore to Singapore), the account transfer is executed immediately.
For transfers that are in FX or performed across booking centers (i.e. from Hong Kong to Singapore or vice versa), they are executed as a SWIFT payment. This means that payments made before the currency cutoff time are executed on the same day. Otherwise, the transfer will be executed on the next business day.
Please call our Digital Banking hotline at +65 6495 4705 (Singapore) or +852 2971 8956 (Hong Kong) as soon as possible. Note that you may experience restricted access to your UBS accounts while investigations are ongoing. Please contact your client advisor for assistance.
Fees and Charges
Fees and Charges
No, you can make account transfers via e-banking with no additional fees.
If the account transfer is made across different currencies, an indicative FX rate will be displayed on the account transfer screen.
After submitting your order, the actual rate will be shown on the confirmation page, Asset View and Debit Advice.
Query on order status/view consolidated orders
Query on order status/view consolidated orders
For pending and executed account transfers, go to:
- Account transfer > Account transfers overview
For non-executed account transfers or orders with missing approval, go to:
- Account transfer > Account transfers inbox
For details of all transfer orders statues, please refer to table below:
Account transfers overview
Category | Category | Status | Status | Details | Details |
|---|---|---|---|---|---|
Category | Pending order | Status | Fully approved | Details | The transfer is authorized and ready for execution. You can still cancel and amend the transfer up to the execution date. |
Being processed | We are verifying the transfer order. Possible delays could be due to insufficient funds, an account block on the execution date, or other reasons. Transfers cannot be canceled or amended at this stage. | ||||
Partially approved | For banking relationships that require joint-signing authority, a second signature is required to authorize the transfer. | ||||
Expired | For banking relationships that require joint-signing authority, a second signature was not provided before the execution date. The transfer order has expired. | ||||
Category | Standing order | Status | Fully approved | Details | The standing order has been authorized and set up on Digital Banking. You may cancel, amend or interrupt the standing order when necessary. |
Interrupted | The standing order has been put on hold. | ||||
Expired | The execution period for the standing order is over. | ||||
Category | Executed orders | Status | Executed | Details | The transfer has been executed successfully. |
Account transfer inbox
Category | Category | Status | Status | Details | Details |
|---|---|---|---|---|---|
Category | Non-executed orders | Status | Not executed | Details | The transfer was not executed. |
Category | Orders with missing approval | Status | Partially approved | Details | For banking relationships that require joint-signing authority, a second signature is required to approve the transfer. |
Upon a successful transfer, you will receive:
- an SMS or email alert,
- a Credit/Debit Advice via e-banking (if you have signed up to receive bank documents electronically); and/or
- a push notification (if you have set up push notifications on Digital Banking).
There are three possible scenarios that may result in a transfer being rejected:
- Insufficient funds
- Account is blocked (commonly due to document deficiency)
- Restricted currency
For assistance, please call the UBS Digital Banking hotline.
Please call the UBS Digital Banking hotline at +65 495 8333 (Singapore) or +852 2791 7111 (Hong Kong). The hotline operating hours are from 7am-8pm (Monday to Friday) and 9am-5pm (Saturday).
Alternatively, you may send an email to sh-econtactasia@ubs.com
