Security tips for E-Banking and Mobile Banking

We spell Security with a capital S – do you? We’ve got six tips that will take you far with minimum effort.

Tip #1

Watch out for dubious payments

Always play it safe when making payments – even for very small amounts. Fake emails and SMS from parcel services are currently in circulation. They ask you to pay a small amount, which will ultimately allow the scammer to gain access to your card.

Before entering this type of payment, always check that you are expecting a delivery and that the tracking number corresponds. You should also make sure that the amount and recipient are correct when approving payments via the UBS Access App or SMS.

Tip #2

Log in securely – with the UBS Access app

UBS Mobile Banking and the Access app communicate with each other and automatically secure your connection to UBS. That’s why your smartphone is the secure login method without a card reader.

Install Access app

Important: enter your mobile number now

You must register a “mobile number for security messages” in Digital Banking to log in easily in future.

Here’s how

Tip #3

Keep an eye on cards and accounts – with push notifications

Set up notifications for account movements and card payments on your smartphone. This way you’ll get real-time information about debits and credits.

Here's how

Tip #4

Act fast in an emergency – block your card immediately

Block lost or stolen cards right away and protect yourself from losses. This can be done any time in e-banking or mobile banking in a couple of steps.

Here's how

Tip #5

Set up personal security settings – with country restrictions and limits

Adapt your security settings to your needs:

Block online payments and cards for certain countries

Log into UBS e-banking.
In the “Payments” section, on the left select “Settings > Security settings > Country restrictions”.
Click on “Set-up assistant”.
In the list, you can see all the countries you’ve already made payments to.
Check whether these countries should continue to be available for online payments. If not, change the selection.
Click “Apply”. All other countries are now blocked for online payments.

You can adjust these country restrictions at any time in your security settings. To unblock a country, you will need to confirm the change using your Access Card and card reader or the Access Card Display for your security.

Set up a transaction limit for online payments or cards

Log into UBS e-banking.
In the “Payments” section, on the left select “Settings > Security settings > Transfer limit”.
Use the slider to set a monthly transfer limit. Set the limit slightly higher than the sum of your usual monthly payment orders, excluding account transfers.

You can adjust the transfer limit in your security settings at any time. To increase the maximum amount, you will need to confirm the change using your Access Card and card reader or the Access Card Display for your security.

Deactivating accounts for online payments

Log in to UBS e-banking.
Under "Payments" in the navigation on the left-hand side, select "Settings > Security settings > Deactivate accounts".
Set the switch for accounts that you would like to block for online payments from active (green) to blocked (red).

Tip: You can also block your accounts any time in the Mobile Banking app at «Settings & services > Self-service > Deactivate accounts».

Deactivating accounts for online payments

You can reactivate accounts in the security settings whenever you wish. For your security, you need to confirm the activation using your Access Card and card reader or the Access Card Display.

Put limit on payments to new beneficiaries

Log into UBS e-banking.
In the “Payments” section, on the left select “Settings > Security settings > Transfer limit”.
Use the slider to set a monthly limit up to which you do not need additional confirmation for new recipients. Only when this limit is reached will you need to confirm using your Access Card and card reader or Access Card Display.

You can adjust the limit in your security settings at any time. To increase the maximum amount, you will need to confirm the change using your Access Card and card reader or the Access Card Display for your security.

Find out more about the topic of security

Tip #6

Store your documents securely – with UBS Safe

Digitalize important documents, certificates and contracts, and manage them directly in UBS Safe, your digital locker. Your UBS banking documents are automatically stored there too.

Activate Safe