By default, UBS delivers your correspondence to you electronically in UBS Digital Banking (see basic provisions for UBS Digital Banking). You will continue to receive certain documents by mail.
Below you will find a partial overview of the documents that are most frequently delivered electronically. Please note that, for instance, applicable laws and regulations, technical reasons or other circumstances can require these documents to be sent by mail.
Category | Category | Examples of electronically delivered | Examples of electronically delivered | Examples of documents that will continue to be delivered by mail | Examples of documents that will continue to be delivered by mail |
|---|---|---|---|---|---|
Category | Important notifications (letters to clients) | Examples of electronically delivered |
| Examples of documents that will continue to be delivered by mail |
|
Category | Account/custody account reporting | Examples of electronically delivered |
| Examples of documents that will continue to be delivered by mail |
|
Category | Payment services | Examples of electronically delivered |
| Examples of documents that will continue to be delivered by mail |
|
Category | Credit cards | Examples of electronically delivered |
| Examples of documents that will continue to be delivered by mail | |
Category | Securities/Stock exchange/Capital market | Examples of electronically delivered |
| Examples of documents that will continue to be delivered by mail |
|
Category | Mortgages | Examples of electronically delivered |
| Examples of documents that will continue to be delivered by mail |
|
Category | Tax reporting | Examples of electronically delivered |
| Examples of documents that will continue to be delivered by mail |
|
If you would like to receive your documents by mail and not electronically, you can make the change at the same place. Important notice: The delivery of documents by mail can involve recurring costs, which will be charged to you.
Tip: Get notified about new documents via app (push), text message or e-mail. You can activate the corresponding notifications in E-Banking under Mailbox > Set up notifications or in the Mobile Banking App under Menu > Your name > Notifications > Manage rules > Mailbox.
Important note for Corporate Actions:
By changing the type of delivery to Electronically, you and your authorized users can view Corporate Actions online and issue the corresponding instructions online. Since Corporate Actions at times are connected with short deadlines, select the appropriate type of notification (push, text message or e-mail) for you in the settings so that you do not miss any Corporate Actions in Digital Banking. If to date a person authorized by you or your representative has received your Corporate Actions and issued instructions, you should inform them about the change in the type of delivery.
